Client Overview:
A mid-sized e-commerce retailer struggling to manage customer queries during peak seasons, leading to delayed responses and unsatisfied customers.

Challenge:

• High query volume overwhelming the support team.
• Limited operational hours, causing customer dissatisfaction.
• High operational costs for 24/7 human support.

Solution:
We developed an AI bot powered by advanced natural language processing (NLP) to:

1. Handle 90% of routine queries instantly.
2. Escalate complex cases to human agents seamlessly.
3. Operate 24/7 with multilingual support.

Key Features:

• Machine Learning Models: Improved accuracy over time through user interactions.
• Integration: Easily integrated with the client’s CRM and helpdesk software.
• Customizable Responses: Tailored the bot’s tone and branding to match the client’s voice.

Tech Stack:

• Python (for AI development)
• TensorFlow (for NLP and machine learning)
• Twilio API (for communication integration)
• React (for chatbot UI)

Results:

• Efficiency Gains: Reduced query resolution time by 60%.
• Cost Savings: Operational costs reduced by 40%.
• Customer Satisfaction: CSAT scores improved by 25%.

Keywords: AI customer support bots, business automation with AI, multilingual chatbot development.